Refund policy

Effective Date: August 20, 2025

Contact: support@soleilfinegoods.com | Website: soleilfinegoods.com

Window & Condition

Returns accepted within 30 days of delivery. Items must be unused, unwashed, and in original packaging with tags. Due to hygiene, used or laundered towels and bath mats cannot be returned unless defective.

Non-Returnable

Final sale items, gift cards, samples, customized/monogrammed goods, and bulk/wholesale orders unless required by law.

How to Start

Email support@soleilfinegoods.com with your order number, item(s), and reason. We will issue a return authorization (RMA) and, if applicable, a prepaid label.

Shipping Costs

If the return is due to our error or a verified defect, we cover return shipping. For preference-based returns, the customer pays return shipping (deducted from refund or paid directly).

Refunds

Refunds are issued to the original payment method within 5– 10 business days after inspection. Outbound shipping is non-refundable unless we made an error.

Adjustments

A restocking deduction (up to 15%) may apply for missing packaging/tags or wear that impairs resale.

Amazon Purchases

Please initiate returns directly through your Amazon account; Amazon’s timelines and methods apply.